SHIPPING
Once all orders are paid for and cleared, packaging and dispatching of orders is approximately 1-2 days. Courier collects Monday to Friday and orders should be delivered within 1-5 working days depending on where you are based.
Unfortunately, we have no control over the efficiency of courier, nor can we advise a specific time or day to deliver. We usually provide guidelines to how long a package may take (see below) but we cannot guarantee that your package will arrive in the estimated time. So, it’s usually best to plan your purchases with a few days extra in mind. Especially if you do not live in a main city.
Durban: 1-3 days
Johannesburg: 1-3 days
Cape Town: 1-4 days
Outlying areas may take up to 5 days.
All shipping is Door-to-Door shipping, if you are not home to sign for the package, you are most welcome to provide a work or alternate address. Just drop us an email at your earliest convenience and we can arrange accordingly, please notify us at hello@africaorganics.co.za
RETURNS
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be
- Expired
- Opened/Damaged
- Incorrect Items; these items must be sealed and in the original packaging.
Unfortunately we cannot refund these items if these requirements are not met.
To complete your return, we require a receipt or proof of purchase.
Items being returned based on any other reason, other than the ones listed. Such customer will have to pay for the cost of the shipment of the goods to Africa Organics.
REFUND:
Once the returned goods are received and inspected, an email will be sent to notify the customer on the approval or rejection of the refund.
If the refund is approved, a refund will be made into the bank account of the customer, for the item/items of which was returned. If the refund is declined, an email will be sent to the customer, notifying them with reason to why.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
DAMAGED GOODS:
Africa Organics will not be liable for any goods damaged during the delivery period. All damaged goods will be investigated.
When a product is damaged, it needs to be notified to Africa Organics, with images of the products damaged. This has to be done within 24 hours prior to receiving the goods.
There after Africa Organics will submit a complaint to the courier company, where they will further investigate the complaint.
It cannot be stated on the time at which this matter will be resolved, however it will be handled with extreme urgency.
Once the complaint has been processed and approved by the courier company, a refund for the value of the goods that are damaged will be paid to the customer.
Goods have to be damaged to a state that it is not usable. This states that the contents have been exposed to air and no longer contained within its own packaging.
REPLACEMENT:
No goods will be replaced however refunded for the above mentioned on returns.